support Steam
Проблема оплаты по webmoney
Номер обращения 5898-RDFB-2726
Категория Покупка и оплата > Ошибки при покупке
Адрес эл. почты sss123next@list.ru
Product
STEAM
Steam Account Login Name sss123next
Payment Method WebMoney
Operating System Windows XP
Изменить свойства вопроса
Распечатать обращение
Закрыть
Сообщения этого вопроса
1 Сообщение от вас в Wed, 10th Jul 2013 10:18 am
Здравствуйте, я уже обращался по поводу проблем оплаты товаров в steam через webmoney, вы ответили что я работаю через прокси, однако, я не работаю через прокси, судя по всему проблема заключается в том что на моих машинах работают выходные ноды tor, однако ip адрес 194.187.148.121 принадлежит мне, что вы можете подтвердить у моего isp (www.ava.net.ua), хотелось бы решить вопрос побыстрее т.к. я хотел бы купить несколько игр на которые сейчас скидка.
Спасибо за понимание.
2 Сообщение от сотрудника технической поддержки Micah в Thu, 11th Jul 2013 9:52 am
Hello Alexandr,
Thank you for contacting Steam Support.
Please ensure that you are not utilizing a VPN or proxy service.
If using Steam, try the following:
If using a PC
-Exit Steam, then go to the location that Steam is installed to. By default this is C:\Program Files\Steam directory (this is the default with a Steam installation — if you set a different installation directory, you will need to browse to it).
-Delete all of the files except for the following:
— Steam.exe
— \SteamApps\ and \Userdata\
If using a Mac:
-Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
-Delete all of the files in this folder except for SteamApps and Userdata.
Restart your computer and test the issue.
Note: This process will not affect your currently installed games.
If the issue still persists, try using a web browser (Internet Explorer 7 or higher on PC, or Safari if on a Mac) to make the purchase using
store.steampowered.com
If it still fails, try logging into your Steam account and making the purchase directly through the Store interface.
Please let us know if you have further questions or concerns.
3 Сообщение от вас в Fri, 12th Jul 2013 3:47 am
good day, as i already said, i using my machine as tor node, but i am not using tor network to buy on steam, i am using tor sometime for some services wich is blocked in my area and to help others with same problem, my ip address is static 194.187.148.121, you can verify this from my ISP (ava.net.ua), as i see problem is what my ip is listed in some list like anonymous proxy service, with tor node installed it is so, but as i already said, i am not using it to buy on steam (not using to buy at all...), so if possible it would be good to attach my steam accout (sss123next) to this ip, i will not planin to buy from other ip's, but now i already not very interested in bying in steam, action for games i liked already ended so i can just download it for free.
sorry for my bad english (my native language is russian) and thx for your attention and very quick reaction.
