• ** The Gmail story contains an answer to the obvious question about agile models you might ask if you have only experienced waterfall models: How does anything ambitious get finished by groups of stubborn individuals heading in the foggiest possible direction of “maximal interestingness” with neither purist visions nor “customer needs” guiding them?

    The answer is that it doesn’t get finished. But unlike in waterfall models, this does not necessarily mean the product is incomplete.

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